Refund & cancellation policy

We offer a 30-day money-back guarantee on the RepairAds fee. After that, you can still cancel anytime to stop the next billing period.

What the guarantee covers

If you are not satisfied during the first 30 days of a paid period, we refund the RepairAds fee — $299 or $399 per month, or $2,990 / $3,990 for an annual plan paid up front (all excl. taxes). The refund applies when we have delivered fewer than 500 ad impressions AND fewer than 500 paid clicks in those 30 days.

What the guarantee does not cover

The guarantee does not cover ad budget delivered by Google. Ad spend is billed at cost with no markup, and the money goes to Google, not to us. The guarantee also no longer applies once the delivery caps (500 impressions or 500 clicks) are reached, because the service has then demonstrably performed.

No free trial

There is no free trial. The plan starts the day you approve your package and the card is charged right away. Your protection is the 30-day money-back guarantee above.

Cancellation

You can cancel anytime from the dashboard. Cancellation stops the next billing period — the current one runs to its end, and your microsite and campaign stay live until then. On an annual plan that means the service runs to the end of the paid year; after the first 30 days an annual term is not refunded pro rata. There are no cancellation fees, no notice period and no minimum contract term.

Where we do make exceptions

If we are the reason the service could not run — we failed to deliver the microsite or the campaign in the agreed timeframe, or we billed you in error — write to hello@repair-ads.com and we will correct it, including a refund of the affected fee where that is the fair outcome. This is decided case by case.

How fast we decide

Send the request to hello@repair-ads.com or raise it in the dashboard. We confirm receipt within 1 business day, and give you a written decision — including the lead and click figures we based it on — within 5 business days. An approved refund goes back to the original payment method within 10 business days of that decision; how quickly your bank posts it is up to them. If we need something from you, the 5-day clock pauses until you reply. If we miss the 5-business-day deadline, the request counts as approved for the RepairAds fee of that period. A cancellation needs no decision period — it takes effect the moment you request it, for the next billing period.

Chargebacks

If you raise a chargeback instead of contacting us, we may suspend the service immediately, invoice the ad budget already delivered by Google on your behalf, and add an administrative handling fee, as set out in the Terms of service. Statutory consumer rights, where they apply, are not affected — this policy addresses business (B2B) customers.